Pavior @HelloPavior
Pavior is a cloud-based customer support software that offers live chat, session recordings, CRM, and campaigns in one dashboard. pavior.com Toronto, ON Joined April 2026-
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Full breakdown: when Intercom makes sense, when Zendesk does, and when consolidating beats both. Plus a cost table for a two-person team. app.pavior.com/blog/best-free…
The third option: a platform with it all built in. Live chat, CRM, help center, campaigns, session replay, feedback, announcements. One login, one bill. Customer data flows between features instead of through a Zapier zap. And you can start free and grow into paid.
Add up what a small SaaS team pays for support tooling: live chat + CRM + help center + campaigns + session replay, stacked together, runs $600–1,400/mo for a two-person team. Intercom and Zendesk are the defaults. The honest case for a third option 🧵
All five share one habit: treating announcements as a broadcast channel. Broadcasts go to everyone at full volume and get tuned out. Communication is targeted and respects that the person reading is busy. Full post: app.pavior.com/blog/in-app-an…
Mistake 5: Dismiss controls. Two extremes, both bad: no close button (feels coercive), or auto-vanish after 3 seconds (gone before they read it). Always show an X to close. Don't force engagement. Don't auto-hide. Let users decide when it goes away.
Most teams use them like this: "We're excited to announce that we've completely redesigned our campaign analytics dashboard..." 5 mistakes that train users to ignore everything you send 🧵
The point of a help center is the tickets you stop having to answer. The rest is decoration. Full post: pavior.com/blog/how-to-bu…
Track the tickets you don't get. Deflection rate: top article views vs. ticket volume on that topic. Search-to-article: do searches end on articles, or on "no results"? Bounce rate: high bounce = the article isn't answering the question.
81% of customers try to solve their problem themselves before they ever message support. If you've built a help center and ticket volume hasn't moved, the articles probably aren't the problem. Nobody can find them. 🧵
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