Luke Fisher @LukeICS
Research & Insight Manager at the professional body for Customer Service. #customerexperience #customerstrategy #continuousimprovement #ukcsi instituteofcustomerservice.com United Kingdom Joined November 2015-
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Find out what the likes of Scottish Water, John Lewis and Sky think about the next 10 years of customer service #inspiringaservicenation lnkd.in/d5AdUFR
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What's the return on investment in delivering great customer service? #thecustomerservicedividend #customerservice #customersatisfaction #customerexperience #roicustomer lnkd.in/eARucwD
What has changed for customers over the last decade? Our video really highlights it nicely and helps when reflecting on changing customer needs and expectations. #customerexperience #customerservice #customerneeds #video #cx #customers #omnichannel lnkd.in/etF6K6Y
It's been an excellent experience working on this UKCSI and really proud of the work we've done
NOW AVAILABLE TO DOWNLOAD - 🚀 Latest Barometer of Customer Service in the UK and in key sectors hubs.ly/H0mDVg-0 #ukcsi #customerservice #customersatisfaction #customerserviceexcellence #service #CE #CX #business
Luke Fisher retweeted
Less than a week to go until #NCSW19! Are you ready to celebrate? Make sure you get your orders in to our online shop before 11am Thursday to guarantee delivery this Friday! #CustomerService bit.ly/2mqUco3 🥳
Doing the #sheltershopchallenge today in Highgate, London. Clothes donations welcome or lnkd.in/eMputZK
#Shelter are there to ensure nobody has to fight homelessness on their own. lnkd.in/eMputZK #Sheltershopchallenge
The Institute's latest Breakthrough Research, available now...lnkd.in/eu477XC #research lnkd.in/exzg8z9
Luke Fisher retweeted
Helping customers outside of our office monitor their #energy usage, so they can manage their worlds in more sustainable ways, is what we love. Helping sustain the environment and being environmentally conscious inside the office, is also something we love.
Enroute to the Institute's Annual Conference bringing together the leading minds in customer experience/service - follow along #icsconf19
Join us at The Institute's Annual Conference this March for a chance to hear the thought leaders in Customer Experience. Last few tickets remaining. lnkd.in/eTQw2Nt
The latest UK Customer Satisfaction Index is released today and I am currently sending detailed industry sector reports out to the members. Well done to First Direct. #customersatisfaction lnkd.in/epgq-k8
Luke Fisher retweeted
Congratulations @jlandpartners @MandSBank @nextofficial @AmazonUK @AskNationwide – top 5 in #UKCSI Jan 19 (with two jointly placed) bit.ly/2aD1Rcg
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