first direct @firstdirect

The bank that’s there for you 24/7. Looking to for help? Speak to us @firstdirecthelp. newsroom.firstdirect.com UK Joined November 2008

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first direct @firstdirect

2 days ago

@RogerMu21912557 and make sure you aren’t being pressured to make the payment. If you would like to discuss this further please call us on 03456 100 100 (+44 113 234 5678 outside the UK) and ask to speak to our Customer Relations team who can take a further look into that for you. -Christian 2/2

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first direct @firstdirect

2 days ago

@RogerMu21912557 Hi Roger, I'm really sorry to hear that you didn't feel our service was up to our usual standards. I understand it can feel intrusive to be asked what the payment is for. We’re required to ask as part of fraud and scam checks. The checks are designed to help protect you 1/2

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first direct @firstdirect

3 days ago

@whittaker_hr If there is no remaining glue on the strip it should be "signable". Do you have a different pen to try again? - Paul

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first direct @firstdirect

4 days ago

@kWhBroker I understand it can feel intrusive to be asked what a payment is for. We’re required to ask as part of fraud and scam checks, and anti–money laundering requirements. The checks are designed to help protect you. and make sure payments aren’t being made under pressure - Leanne

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first direct @firstdirect

7 days ago

@andrewsanger Hi Andrew, thanks for the feedback. I’ve shared it with the relevant team, and we’ll take it into consideration as we move forward. -Abi

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first direct @firstdirect

7 days ago

@gwensteroony Good afternoon, I'm really sorry to hear this. Should you need any further support with your application, please do get in touch on 03456 100 100.-Natalie

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first direct @firstdirect

a week ago

@StickItWTSDS Hi there, thank you for letting us know you had to re-sign in on your existing device. The issue has now been resolved and your feedback will be passed along to the relevant department. - Calam

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first direct @firstdirect

a week ago

@nelsonb44 Hi, unfortunately we can't, but we do appreciate the sentiment! I am glad we were able to help you though, we're always available 24/7 365 days a year. -Lou

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first direct @firstdirect

a week ago

@LdeM1949 Hi Lesley, I'm sorry that you're frustrated. There's not been a change to our procedure. To stop payments sent in error, beneficiaries not used for 13 months are deleted. Hopefully this helps clarify why we delete old beneficiary details. - Rachel

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first direct @firstdirect

a week ago

@LdeM1949 Hi Lesley, I'm very sorry to hear you're unhappy and for any inconvenience this has caused. If you'd like to discuss this further please give us a call on 03456 100 100, and we'll be happy to help. - Christina